Refund policy

At Doon Interior, we are dedicated to providing an exceptional customer experience for our clients. We prioritize delivering products that meet your expectations and needs.

We want you to be completely satisfied with your purchase, and we ensure that all orders are final. Our commitment to quality means that every product you receive should meet your standards. If you have any inquiries or need assistance, please don't hesitate to reach out. We value your business and are excited to continue serving you.

Doon Interior Delivery Policy:

At Doon Interior, we prioritize the safe delivery of our products to ensure the utmost satisfaction of our customers. We rely on reputable courier companies to handle the shipping process efficiently and securely. However, in the rare event that a product arrives damaged due to mishandling during transit, we have established the following policy:

Refund Process: Unfortunately, we are unable to process refunds for products that have been damaged during delivery. This is because the responsibility for the safe transit of our products lies with the courier company.

Contacting Courier Company: In the event of a damaged product delivery, we advise our customers to immediately contact the courier company responsible for the shipment. They will assist in filing a claim and initiating the necessary steps to resolve the issue.

Documentation: It is essential for customers to thoroughly document any visible damage to the packaging or product upon receipt. This documentation will be crucial when contacting the courier company to support the claim process.

Customer Support: While we cannot directly refund damaged products, our customer support team is available to provide guidance and assistance throughout the process of contacting the courier company and resolving the issue.

Replacement or Exchange: Depending on the availability of the product and the outcome of the claim with the courier company, we may offer a replacement or exchange for the damaged item. This will be assessed on a case-by-case basis.

We understand the inconvenience of receiving a damaged product and strive to support our customers in resolving such issues swiftly and effectively. Thank you for choosing Doon Interior for your interior decor needs.